Our most asked questions
Most Asked Questions
Is Memoboxes a real business?
Yes. We’re a small UK-based brand building this carefully and properly.
You can contact us anytime at support@memoboxes.com and you’ll get a real reply.
Why is this more expensive than similar products online?
Because this isn’t positioned as a mass-produced Amazon product.
You’re paying for thoughtful design, small-batch production, and the intention behind the gift — not the cheapest possible version made at scale.
If you’re just looking for the lowest price, this probably isn’t for you. And that’s okay.
Where do you ship from?
Our products are made with trusted manufacturing partners and shipped directly to you.
Specific shipping times are shown clearly at checkout.
How long does delivery take?
Delivery times vary depending on the product and whether it’s personalised.
Estimated delivery times are always shown before you place your order. We’d rather be clear than rush anything.
Can I return a personalised item?
Because personalised items are made specifically for you, we can’t accept returns unless there’s an issue with your order.
If something arrives damaged, faulty, or incorrect, contact us within 7 days and we’ll sort it.
What if something goes wrong with my order?
Email us at support@memoboxes.com with your order number and we’ll take care of it.
We don’t hide behind policies — if the mistake is on our end, we’ll fix it.
Is this a good gift?
That’s actually why we made it.
Memoboxes is designed for people who want to give something thoughtful — not something that gets forgotten after a week.
If that sounds like you, you’re in the right place.
Can I cancel my order?
If you contact us before your order goes into production or is shipped, we’ll do our best to cancel it for you.
Once production has started, cancellations aren’t always possible.
Do you offer support after purchase?
Yes. If you have any questions before or after ordering, just email us. We’re small enough to care and answer properly.
One last thing
We know websites can feel overly formal. That’s not really us.
We just believe in simple products, honest communication, and not turning memories into something overly commercial.